WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.
WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please reach our customer service team email info@le-tresor-mcc.ch. Don’t forgot to add us in your safe Email List.
I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
If you receive an order confirmation email and notice a mistake with the order, please e-mail info@le-tresor-mcc.ch.
CAN I RETURN OR EXCHANGE FINAL SALE MERCHANDISE?
Final sale merchandise can’t be returned or exchanged, so purchase with care. Refund can be offered, only merchandise was damaged at arrivals. Please inform within 48h after arrival, with pictures at info@le-tresor-mcc.ch.
WHAT IS THE DIFFERENCE BETWEEN GOLD VERMEIL AND GOLD PLATED?
Gold plated is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. Gold vermeil is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for people who have allergic reactions to metal jewelry.
DO YOU HAVE A CATALOG?
We don’t, because it wouldn’t work well for us. We get jewelry from all over the world every single day, far too much for us to keep a print catalog current. The best way to keep up to date on the newest items is check out our New Arrivals page. And if coming back to our site every few days is more commitment than you’re ready for, try our email newsletter. That will keep you on top of storewide sales, coupons, new arrivals, etc.
WHAT IS THE DEAL WITH CZ?
Cubic Zirconium, or Cubic Zirconia as it’s also called, is a mineral often used in place of real diamonds. It’s made to look and feel like the real thing, is significantly cheaper, and can be molded into the famous diamond shapes such as emerald cut, princess cut, and asscher cut. One of the advantages of having a CZ stone is that cubic zirconium can be made into any color, unlike diamonds. Another great advantage is that cubic zirconium stones truly do look like the real thing. Even the wealthiest people wear cubic zirconium stones because it’s a great way to keep up with the trends.
Can I purchase a voucher?
Yes, you can purchase a voucher from 50 chf- per piece to 1000chf-, please contact us at at icon-call
mail info@le-tresor-mcc.ch.
